Privacy Policy

Last updated: July 2026

This Privacy Policy explains how Flowline ("we", "us") handles information when you use our website and our automated instant lead follow-up service (the "Service").

1. Information we collect

From you (our client): when you book a demo or sign up, we collect your name, phone number, company name, and email.

On your behalf (your leads): when a lead comes in through your sources, we process that lead's details, such as name, phone number, and the request they submitted, so we can send the automated reply and hand the lead to you. We process this lead data on your behalf as your service provider.

2. How we use information

We use information to provide and operate the Service, send automated replies to your leads, deliver leads to you, respond to your requests, bill you, and improve the Service. We do not sell your information or your leads' information.

3. Text messaging

The Service sends text messages to leads on your behalf through third party messaging providers. You are responsible for ensuring you have the right and any required consent to contact those leads. Recipients can opt out of messages at any time by replying with a standard opt out keyword such as STOP.

4. Third party providers

We rely on third party providers for messaging, hosting, and related functions. These providers process information only as needed to deliver the Service and are bound by their own privacy and security obligations.

5. How we share information

We share information with our service providers as described above, and where required by law. We do not sell personal information.

6. Data retention

We keep information for as long as needed to provide the Service and to meet legal obligations, then delete or anonymize it.

7. Security

We use reasonable measures to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your choices

You may ask us to access, correct, or delete your information by contacting us. Leads may opt out of text messages at any time as described above.

9. Cookies and analytics

Our website may use basic cookies or analytics to understand how visitors use the site. You can control cookies through your browser settings.

10. Children

The Service is for businesses and is not directed to children under 13, and we do not knowingly collect their information.

11. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

12. Contact

Questions about this policy? Reach us through the contact form on our homepage.